ORDERS MAY NOT BE EDITED ONCE YOU SUBMIT AND PAY. We implement direct-to-print technology in order to get your photos to you as soon as possible. If you need ANY edits or adjustments made to your photo(s) or product(s), contact us BEFORE placing an order.

Replacement and Refund Policy

We want you to be completely satisfied with your purchase!

If we mess up: We offer free refund or replacement within 30 days of successful delivery of your order for issues like damaged or missing content, poor product quality or any issue that is our fault. We reserve the right to replace any product before processing a refund. We cannot refund any digital images that have been downloaded. If physical and digital products have been ordered together, only the portion of the order for physical products can be refunded.

If you don’t receive your order: We will replace it for you free of charge.

If you change your mind: Due to our quick processing times, we cannot cancel an order after 24 hours of placement. You can receive a full refund within 24 hours of placing your order. We offer an 85% refund as store credit for disputes within 30 days of successful delivery of your order.

If you lose your prints or products: We can reproduce our original order for a 25% reprint fee (calculated on the gross total of the original order).

Due to the nature of our products being easy to reproduce, we cannot refund 100% of an order once it has been successfully shipped and/or delivered. We provide you with the postal tracking number and use this to verify successful delivery.

To initiate a replacement or refund email: welcometo@josh.pictures and provide your order number along with the details of your complaint.